WHICH INSURANCE INFORMATION DO I NEED TO BRING ON MY TRIP?
It is important to always have your insurance documents with you when you are travelling outside your province or territory of residence. These documents contain key information you may need, such as the phone number to reach the Assistance and Claims teams at Global Excel, your policy or certificate number and other important details about your coverage.
WHAT SHOULD I DO IF I HAVE A MEDICAL EMERGENCY WHEN I AM TRAVELLING?
Please call us as soon as it is medically possible, preferably before seeking treatment. Our team is here to guide you through the process and provide you with referrals to hospitals, clinics, or doctors in your area who will bill us directly. It is important to note that some treatments require pre-approval. Our team can walk you through what this means for you.
WHAT IF I CAN’T CALL YOU RIGHT AWAY?
We understand that in some medical situations, it may not be possible for you to contact us before receiving medical care. If this happens to you, ask a friend, relative, or even the hospital or doctor’s office to call us on your behalf.
IF I NEED MEDICAL ATTENTION, CAN YOU REFER ME TO A DOCTOR OR CLINIC?
Yes. If you have medical coverage administered by us, we will be ready to help you find a doctor or clinic in your area. You can either use the Contact Us section of our website or call us using the emergency assistance phone number found on your insurance documentation.
HOW WILL I KNOW WHEN MY CLAIM IS SETTLED?
You can follow the status of your claim by using the Claim Status or Login section.
HOW CAN I CONTACT YOU ABOUT MY CLAIM?
Please see the Contact Us section.
WHAT SHOULD I DO IF I RECEIVE BILLS?
Please do not pay them unless we instruct you otherwise. Send them to us so we can add them to your claim.
WHAT SHOULD I DO IF I HAVE OUT OF POCKET EXPENSES?
If you have out of pocket expenses relating to your claim, you can submit them for review online or mail them to us with a claim form.
DO I NEED TO SEND YOU THE ORIGINAL DOCUMENTS OR DO YOU ACCEPT COPIES?
We accept clear and legible copies. Please keep the originals for your own records since we may request them at a later time.
WHICH CURRENCY WILL I BE REIMBURSED IN?
We will reimburse you for eligible out of pocket expenses in Canadian dollars. If you made any payments in other currencies, we will use the exchange rate in effect on the day of your payment to determine the Canadian amount owed to you.
WHAT IS YOUR MAILING ADDRESS?
Our mailing address is available in the Contact Us Section.
HOW DO I SUBMIT A CLAIM?
The Start a Claim section will guide you through a few simple steps.
DO I NEED A CLAIM FORM? WHAT ELSE WILL I NEED TO SEND YOU?