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We require that you send us the following requirements in order to process you claim. You can upload these documents to your request using the upload function below.
Please submit documentation which support the cause of your trip cancellation. This could be a copy of a subpoena for court/jury duty, a letter from your employer, a report from your airline/cruise, etc.
If the cancellation is a result of sickness or injury, please include the medical certificate fully completed by the treating physician. The physician who fills out the medical certificate must be the same one who treated the sick or injured person on the date of the incident that caused the cancellation. If the cancellation is a result of an ongoing health condition (of yourself, spouse, or dependent child), we may request that you provide your family physician's clinical notes at a later date. However if you have these documents available, we recommend you include them with your request now.
In the event that you are cancelling your trip as a result of a death, please provide a copy of the death certificate or obituary of the deceased.
Attach a copy of your original booking invoice for all travel arrangements
Submit proof of payment (copy of your credit card statement, copy of cheque, etc.) for each item claimed on the expense list. Please refer to the table below to list your expenses.
Attach all unused airline ticket(s) and any other travel documents for your original trip.
Proof of cancellation for each item claimed.
If you have received a refund from your travel agent or your travel supplier, please provide a copy of this statement or refund.
7. Other Supporting Documents
Use this button to attach any other document you might have.
If the cancellation is a result of the death of an insured person (yourself, spouse or dependent child), please include the medical certificate fully completed by the treating physician. The physician who fills out the medical certificate must be the same one who treated the deceased on the date of the incident that caused the cancellation. Please note we may request that you provide your family physician's clinical notes at a later date. However if you have these documents available, we recommend you include them with your request now.
In the event that you are cancelling your trip as a result of a death, please provide a copy of the death certificate or obituary of the deceased.
Attach a copy of your original booking invoice for all travel arrangements
Submit proof of payment (copy of your credit card statement, copy of cheque, etc.) for each item claimed on the expense list. Please refer to the table below to list your expenses.
Attach all unused airline ticket(s) and any other travel documents for your original trip.
Proof of cancellation for each item claimed.
If you have received a refund from your travel agent or your travel supplier, please provide a copy of this statement or refund.
8. Other Supporting Documents
Use this button to attach any other document you might have.
We required documentation that supports your trip interruption claim. This could be a copy of a subpoena for court/jury duty, a letter from your employer. a report from your airline/cruise, etc.
A medical certificate or letter showing personal attendance by a doctor during the trip, the date and nature of the illness, details of your treatment and the doctor's declaration that it was for medical reasons, for either yourself or other covered persons, that your trip was interrupted. If the interruption is a result of an ongoing health condition (of yourself, spouse or dependent child) we may request that you provide your family physician's clinical notes at a later date. However if you have them on hand already, we recommend you include them with your request now.
A medical certificate or letter showing personal attendance by a doctor during the trip, the date and nature of the illness, details of your treatment and the doctor's declaration that it was for medical reasons, for either yourself or other covered persons, that your trip was interrupted.
In the event that you are interrupting your trip as a result of a death, please provide a copy of the death certificate or obituary of the deceased.
Attach all unused airline ticket(s) and any other travel documents for your original trip.
Attach a copy of your original booking invoice for all travel arrangements.
4. Proof of Payment - Original
Submit proof of payment (copy of your credit card statement, copy of cheque, etc.) for your original travel arrangements.
Attach copies of any new flight itinerary or boarding passes.
6. Proof of Payment - Interruption
Proof of Payment and receipts for expenses due to the interruption. Please refer to the table below to list your expenses.
7. Other Supporting Documents
Use this button to attach any other document you might have.
If the interruption is a result of the death of an insured person (yourself, spouse or dependent child), please include the medical certificate fully completed by the treating physician. The physician who fills out the medical certificate must be the same one who treated the deceased on the date of the incident that caused the interruption. Please note we may request that you provide your family physician's clinical notes at a later date. However if you have these documents available, we recommend you include them with your request now.
In the event that you are interrupting your trip as a result of a death, please provide a copy of the death certificate or obituary of the deceased.
Attach all unused airline ticket(s) and any other travel documents for your original trip.
Attach a copy of your original booking invoice for all travel arrangements.
5. Proof of Payment - Original
Submit proof of payment (copy of your credit card statement, copy of cheque, etc.) for your original travel arrangements.
Attach copies of any new flight itinerary or boarding passes.
7. Proof of Payment - Interruption
Proof of Payment and receipts for expenses due to the interruption. Please refer to the table below to list your expenses.
8. Other Supporting Documents
Use this button to attach any other document you might have.
Take and upload clear pictures of the invoices for medical, dental or pharmacy services purchased.
Take and upload clear pictures of the receipts for payment of associated invoices. Credit card or bank statements will not be accepted.
3. Complete Form Accurately.
List of the contents of your baggage. Please include original receipts indicating the value, the purchase date, or any proof of ownership such as guarantee, credit card voucher, instruction booklet or picture for each item included in your list of continents. If the original receipt is not available please submit a detailed description of each item which includes the brand, model, size, date of purchase and any other information which may help in determining the replacement cost.
2. Damaged Luggage Repair Receipt
If claiming for damaged luggage, please submit an estimate for the repair or receipt for the repair.
3. Property Irregularity Report
A Property Irregularity Report when luggage is lost or damaged while in the custody of the airline.
Proof of settlement with the airline which includes details of the airline's payment or refusal of your claim.
5. Other Supporting Documents
Use this button to attach any other document you might have.
List of the items which were lost/damaged. Please include original receipts indicating the value, the purchase date, or any proof of ownership such as guarantee, credit card voucher, instruction booklet or picture for each item included in your list of contents. If the original receipt is not available please submit a detailed description of each item which includes the brand, model, size, date of purchase and any other information which may help in determining the replacement cost.
2. Damaged Luggage Repair Receipt
If claiming for damaged luggage, please submit an estimate for the repair or receipt for the repair.
A report by the police and by the hotel manager, tour guide or transportation authorities in whose custody the insured property was at the time of loss.
4. Other Supporting Documents
Use this button to attach any other document you might have.
Original itemized receipts for expenses actually incurred and description of items purchased.
A copy of the baggage claim report issued by the airline.
Proof of delivery of the baggage.
4. Other Supporting Documents
Use this button to attach any other document you might have.
Itemized original receipts for actual expenses incurred.
Alternate boarding pass or flight delay report from airline
3. Other Supporting Documents
Use this button to attach any other document you might have.
Invoice issued by hotel/motel.
A copy of the account statement in which the full cost of the hotel/motel appears, showing the card as the method of payment.
Police report confirming forced entry and a hotel/motel burglary report.
Receipts for repaired or replaced items.
5. Other Supporting Documents
Use this button to attach any other document you might have.
Note that it is extremely important to submit all required documents when returning your request to us. If any documents are missing, it could cause delays.
When using the upload function, we recommend that you take clear digital pictures of the documents you wish to upload.