Feedback and Compliments

One of Global Excel Management's most important priorities is your satisfaction and in order to continue improving our claims and assistance service, we welcome your feedback. Your comments are very valuable to us as it helps us understand what is important to you and tells us how we can improve our service delivery.

Appeals or Complaints

Global Excel is committed to providing the highest level of customer satisfaction. Your feedback is important to us and will assist us as we strive to continuously improve our service delivery.

Customer Complaint Resolution Process

This is how the Quality Management department will handle your complaint or appeal.

1. Acknowledgement
   Once we receive your formal written request for appeal or your written complaint, we will acknowledge receipt and let you know when you can reasonably expect a response.


2. File review and investigation
   Customer relations staff will conduct a careful review of your file, investigate service complaints thoroughly and impartially, and consult with the parties involved with and/or responsible for your concerns. Once completed, a recommendation is made and a decision rendered.


3. Resolution
   Customer relations will communicate with you once a decision has been made.

Note: Please review the other email categories in the above drop down menu before sending an appeal or complaint.