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Important notice: With the outbreak of the coronavirus, we are currently experiencing higher-than-normal volumes of calls and claims. As such, we expect the settlement of your claim will take longer than our usual turnaround time. For this reason, we kindly ask for your patience and understanding in processing your claim. We will notify you by email once your claim has been reviewed.

What would you like to talk to us about?

A request for Travel Assistance will be processed within a few hours. This form should not be used for urgent medical requests. If immediate assistance is required, please contact us using the emergency phone number found on your insurance documentation or 1-819-566-9408 (Toll Free +1 877 881 7412).

This form should be used to request the status of a claim that had already been submitted. You can also track the status of your claim by registering on our Online Claim Status page using your claim number and email address.

Feedback and Compliments

One of Global Excel Management's most important priorities is your satisfaction and in order to continue improving our claims and assistance service, we welcome your feedback. Your comments are very valuable to us as it helps us understand what is important to you and tells us how we can improve our service delivery.

Appeals or Complaints

Global Excel is committed to providing the highest level of customer satisfaction. Your feedback is important to us and will assist us as we strive to continuously improve our service delivery.

Customer Complaint Resolution Process

This is how the Quality Management department will handle your complaint or appeal.

Acknowledgement
Once we receive your formal written request for appeal or your written complaint, we will acknowledge receipt and let you know when you can reasonably expect a response.

File review and investigation
Customer relations staff will conduct a careful review of your file, investigate service complaints thoroughly and impartially, and consult with the parties involved with and/or responsible for your concerns. Once completed, a recommendation is made and a decision rendered.

Resolution
Customer relations will communicate with you once a decision has been made.

Note: Please review the other email categories in the above drop down menu before sending an appeal or complaint.

Policy Number:

First Name: *

Last Name: *

Date of Birth: *

Claim Number: *

Email: *

Phone Number (where we can reach you):*

Phone Number (other):

What type of claim is this for?*

Medical Non-Medical

Your question or comments

What is your request / How can we assist you?

Maximum of 2000 characters allowed. *

Attach File:

Total file size limit of 15MB, with a maximum file count of 20. You may need to submit your documents separately.

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