Submit Bills or Documents

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Is this related to a claim decision letter you received?

To help us understand your situation, please select the topic that best applies to this request.

A request for Travel Assistance will be processed within a few hours. This form should not be used for urgent medical requests. If immediate assistance is required, please contact us using the emergency phone number found on your insurance documentation.

This form should be used to request the status of a claim that had already been submitted. You can also track the status of your claim by registering on our Online Claim Status page using your claim number and email address.

Use this form to submit documents. We ask that you do not upload the same documents more than once. If you have already submitted a document to us, we have received it and we are working on it. The submission of duplicates leads to processing delays. Thank you for your understanding.

Feedback and Compliments

One of Global Excel Management's most important priorities is your satisfaction and in order to continue improving our claims and assistance service, we welcome your feedback. Your comments are very valuable to us as it helps us understand what is important to you and tells us how we can improve our service delivery.

Appeals

Global Excel is committed to providing the highest level of customer satisfaction. Your feedback is important to us and will assist us as we strive to continuously improve our service delivery.

Customer Complaint Resolution Process

This is how the Quality Management department will handle your appeal.

Acknowledgement
Once we receive your formal written request for appeal, we will acknowledge receipt and let you know when you can reasonably expect a response.

File review and investigation
Customer relations staff will conduct a careful review of your file, investigate service complaints thoroughly and impartially, and consult with the parties involved with and/or responsible for your concerns. Once completed, a recommendation is made and a decision rendered.

Resolution
Customer relations will communicate with you once a decision has been made.

Note: Please review the other email categories in the above drop down menu before sending an appeal.

Complaints

Global Excel is committed to providing the highest level of customer satisfaction. Your feedback is important to us and will assist us as we strive to continuously improve our service delivery.

Customer Complaint Resolution Process

This is how the Quality Management department will handle your complaint.

Acknowledgement
Once we receive your formal written request for your written complaint, we will acknowledge receipt and let you know when you can reasonably expect a response.

File review and investigation
Customer relations staff will conduct a careful review of your file, investigate service complaints thoroughly and impartially, and consult with the parties involved with and/or responsible for your concerns. Once completed, a recommendation is made and a decision rendered.

Resolution
Customer relations will communicate with you once a decision has been made.

Note: Please review the other email categories in the above drop down menu before sending a complaint.

Are you starting a new claim? Click here

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Policy Number:

I need to Submit: *

First Name: *

Last Name: *

Date of Birth: *

Claim Number: * *

Email: *

Phone Number (where we can reach you): *

Phone Number (other):

Medical Non-Medical

Are you currently at travel?*

Yes No

Is your non-medical claim related to Trip Cancellation, Trip Interruption, Flight Delay or Baggage?*

Yes No

Your question or comments

What is your request / How can we assist you?

Maximum of 2000 characters allowed. *

Attach File: *

Total file size limit of 15MB, with a maximum file count of 20. You may need to submit your documents separately. List of accepted file types are doc, xls, pdf, txt, zip, pcx, docx, xlsx, jpg, jpeg, jpe, jfif, gif, tiff, tif, bmp, png.
Please ensure that any documents uploaded are not password protected. If they are, please remove the password before uploading. This will help reduce delays in processing your claim.

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	Home	Send Bills or Documents Report a Claim for Other CIBC InsuranceTo make a claim for any of the following insurance benefits (if included on your CIBC credit card): Auto Rental Collision/Loss Damage Waiver Insurance, Purchase Security/Extended Warranty Insurance, Flight/Bag Delay and Lost Baggage Insurance, please visit here.